Device
For example iPhone 15, iPad Air (5th generation) or Apple Watch Series 9.
Support
How can we help?
No ticket system, no chatbot. Your message goes straight to the people who built the app.
E-Mail
support@codiry.com Response time
Usually within two working days. Weekends and public holidays may take a little longer.
support@codiry.com Response time
Usually within two working days. Weekends and public holidays may take a little longer.
To speed things up
This helps us most
Briefly describe the device, the iOS version and what exactly happened. With those three details we can usually pinpoint the cause straight away.
System version
Found under Settings › General › About › Software Version.
What happened
What did you do, what did you expect, and what happened instead? A screenshot helps too.
Common questions
Answered briefly
Does Shapes cost anything?
We will announce pricing when the app arrives on the App Store. What we can already say: there will be no advertising and no hidden purchases inside the app.
Does the app need an internet connection?
No. Shapes runs entirely offline. There is no account and nothing that would need to be transmitted.
Is any data collected about me or my child?
No. Shapes gathers no usage data and requires no sign-in. Our privacy policy has the details.
Which devices does the app run on?
iPhone and iPad. Where an app also makes sense on Apple Watch we support watchOS too — for Shapes that is not the case.
I found a bug. What now?
Send an email to support@codiry.com with your device, system version and a short description. We will get back to you.
I have an idea for a feature.
Please do share it. We read every suggestion. Whether it gets built depends on whether it makes the app simpler — not on how often it is requested.
How do I have my support data deleted?
Just send us an informal email. We delete the data stored for your enquiry and confirm once it is done.
Nothing that fits?
Simply write to us — general questions about the studio are welcome too.
Send an email